Order process & Delivery

SafeGear offers you a wide variety of delivery options. We find the best delivery partners and ensure fast and safe delivery. To our services belongs delivery with or without installation and standard or express delivery. The following guideline will give answers to all questions you may have.

IMPORTANT! ALWAYS CHECK PACKAGING BEFORE SIGNING FREIGHT BILL! Before signing the freight bill, be sure to note down that the safe has damages to the packaging

● Keep a copy of the freight bill (if it is done electronically, this should not be needed)

● Take photo of the damaged packaging before opening

● Open up the packaging to reveal the actual damages to the safe

● Take pictures of any external damage that you may find

● Check if the lock is still working, or other basic functionalities

● Contact SafeGear as soon as you can and send us all of the above mentioned information to: Info@safegear.com

Going Forward:

● SafeGear will follow up with the freight forwarder to resolve the dispute as fast as possible

● Keep the product in a place where it will not be exposed to rain

● Every freight damage case is different; sometimes the entire safe needs to be replaced and sometimes it can be fixed with some paint and a deduction on the price

For our business clients we offer the possibility to buy on account with a time of payment of 14 days. For our private clients and consumers this is not possible.

Yes! SafeGear is very happy to offer support in your delivery & installation process of one of our certified safes. Safety and security during the implementation plays a vital role for us. Therefore, we decided to cooperate with professional safe engineers who are able to secure and guarantee this.

The costs regarding this depend on numerous factors:

• the exact weight of the safe
• the bolting process (if you wish it to be bolted on the wall, floor or somewhere else) 
• the floor you live on
• general accessibility of your apartment/house
• existing elevators or stairs 

Planning your delivery and installation process with our support saves you a lot of time, avoids wrong installation and prevents any damage.

A frequent error when installing a safe without professional help is that many people leave a space between the safe and for example the wall, without bolting it appropriately. Moreover, if stored in a wardrobe, it should not be solely put inside, one should create a possibility to bolt the safe to a solid ground. Not following those procedures decreases security and simplifies theft. Our engineer specialists with experience in the vault industry can perfectly install your safe in the wished location and therefore facilitate your life and secure your valuables.

If you consider delivery & installation with our help, please inform us beforehand so we can prepare and arrange the best fit for you.

When a customer does a purchase, he does not create an account unless he clicks on the button "CREATE AN ACCOUNT" that appears on the thank you for your purchase page. We recommend customers to create an account as it has many benefits:

• See order and shipping status
• Track order history
• Check out faster

As a private customer, you have the right to withdraw from the contract within 14 days of receiving the product. After we have received the product, we will transfer the money back to you.

If you did not receive the right product and you notice while the carrier is still present, you can reject the product. After that, please contact us immediately so we can send you the correct product as fast as possible.

If there are parts missing, and you notice while the carrier is still present, you can reject the product, or make a note on the delivery bill. After that, please contact us immediately so we can send you the missing parts as fast as possible.

In case you are having a problem with your safe you should make a video. This way, we will be able to understand what is going on and provide our best solutions to help you.