I'm having some technical issues with the safe. Can I send a video?

Are you having a problem with your safe? Email us a video of the issue!

 

Why should I make a video?

 

In case you are having a problem with your safe you should make a video. This way, we will be able to understand what is going on and provide our best solutions to help you.

Show us as many details as possible: if the issue concerns the lock, the key, the door, etc. Give us a full explanation of what the situation is.

 You can send us your video by email at info@safegear.com.

 Reduce the resolution of your video

 

To make sure that the size of the video file is not too big you should change the resolution of your camera before filming. Put it at the minimum possible.

Click here to learn how to reduce the video resolution on an Apple device.

Click here to learn how to reduce the video resolution on an Android device.

 

How can I attach a video file to my email?

 

Verify the file size: it cannot be too big!

 

• If you are using Gmail, Outlook.com, or Yahoo! the message size limit is 25 MB. If your video is smaller than 25 MB you can directly attach the file to your email message
• If you are using Apple Mail, the message size limit is 20 MB. If your video is smaller than 20 MB you can directly attach the file to your email.

 

What can I do if my video file is too large?

 

Compress your video

 In case your video file goes beyond the limited size, you can use a compressor to reduce it. Once compressed, you can directly attach the video to your mail.

Click here to use a compressor.

 WeTransfer

 No need to modify the size of your video. Add it directly on the website and send it to us.

Click here to access the website.