Find below the most Frequently Asked Questions regarding security, battery and other concerns of Safe Locks.

SafeGear offers you a wide variety of delivery options. We find the best delivery partners and ensure fast and safe delivery. To our services belongs delivery with or without installation and standard or express delivery. The following guideline will give answers to all questions you may have.

It could have various reasons, why you are not able to close or open the safe, but most of the time the cause is quite simple to solve. 

Lock

After installation your lock needs to beep twice, which means that the code is installed correctly.

Stuck Doors

If your safe door is open it means that the lock is still not working, so you have to know the fact that the locking pins are forcing the lock into the manipulation protecting. The locking pins on the hinged side of the door are in contact with the body of the safe, which means that it is causing a force on the locking mechanism and the lock tongue.

The solution in this case, is to hold the power of the bolt, by pressing the handle immediately after entering the code in the closed position and then the latch is opened normally. It will work, when you remove the entire load from the tongue and try to raise the torque with a lever.

Battery and Emergency Power

In case if the battery runs out you have 2 emergency power buttons on the keypad, these are only for temporary use.

Be aware that there are no wiring or piping in the location you want to install the safe.  

Follow these steps to bolt your safe:

You can easily bolt your safe following 8 simple steps.

	1. Place the safe onto its final position.
	2. Mark the spot on the floor or the wall where the bolting holes are located.
	3. Move the safe aside.
	4. Make sure you use the right drill for the material and an appropriately sized drill bit.
	5. Drill holes into the designated marks.
	6. Reposition the safe over the mounting hole.
	7. Insert the bolt through the inside of the safe into the hole.
	8. Tighten up the nut of the bolt.

The floor safes a perfect solution for storing jewelry, documents, cash, and other valuables. One of their biggest advantages is the fact that floor safes are very difficult to find, especially if you place a piece of furniture on top. Floor safes are also ideal if you have limited space. It is very important that the safe is installed and secured in the correct way. 

1. First of all, determine the desired location for installation. Make sure there are no wires, heating systems or pipes before starting your work.

2. Prepare the hole by digging in the floor. Don't forget that you need extra room around the safe.

3. Pour concrete mix in the hole and let it dry. For BT floor safes, it is recommended to pour 70mm of concrete mix. Do it carefully, this is an important step, and overfilling the hole would make your safe protrude out of the floor!

4. Then, pour gravel (or fine sand) over the bottom layer of concrete. For BT floor safes, 30 to 40 mm of gravel is recommended.

5. Insert the safe in the center of the hole with the top cover on.

6. Use concrete mix to fill in the space around the safe.

7. The top of safe must not exceed the ground level.

8. Smooth the surface of the concrete by a trowel.

9. Let the concrete set. Please keep in mind that if the installation is not done in the correct way, the safe loses its warranty.

This is the full floor safes installation manual for BT floor safes.

For more information, have a look on our floor safes and wall safes variety.